Director, Customer Service Center
Over the past 15 years working in a variety of industries, Jean-François has excelled in the delivery of Customer Service operations on a national scale. He is highly focused on quality and plays a key role in managing all facets of our clients and participants satisfaction through dedicated internal-external client partnership. Throughout his daily interactions with our clients, he oversees operational excellence and client satisfaction by implementing operational best practices and driving quality consistency across his teams. His focus on the overall integration of Customer Service processes ensures necessary talent is in place to successfully deliver best-in-class service.