Director, Service Delivery
Tewfik Madani is an experienced leader with a track record in developing and maintaining client relationships. He has extensive experience driving workforce, projects and changes, through the design and execution of team-oriented strategies.
With over 10 years’ experience in the benefits industry, Mr. Madani is a bilingual and articulate communicator with an actuarial background and consulting experience. He has a proven track record of success in process re-engineering, root cause analyses and strategic planning. Mr. Madani has overall accountability for the operations team management, with responsibility for maintaining and improving the overall quality of service delivery.